Effective Date: November 30, 2019

At KidsToysPlay.shop, customer satisfaction is important to us. This Refund Policy explains how returns and refunds are handled.

1. Returns

We accept returns under the following conditions:

• The return request is made within 30 days of receiving the item

• The item is unused, in original condition, and in original packaging

Some items (such as clearance or final sale items) may not be eligible for return.

2. How to Request a Return

To request a return, please contact us at:

📧 Email: griffinlee0055@gmail.com

Include:

• Order number

• Reason for return

• Photos (if the item is damaged or defective)

Do not return items without contacting us first.

3. Refunds

Once we receive and inspect the returned item:

• Approved refunds will be processed to the original payment method

• Refund processing time may take 5–10 business days, depending on your payment provider

Shipping fees are non-refundable unless the return is due to our error.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery.
We will arrange a replacement or refund at no additional cost.

5. Late or Missing Refunds

If you haven’t received a refund:

• Check your bank or payment provider

• Contact your credit card company

• Then contact us if the issue persists

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time.
Changes will be posted on this page with an updated effective date.